Even when a company does everything right internally, public commitment, board-level reform, dedicated task forces, internal reporting is insufficient. 33% of Rio Tinto employees who reported bullying experienced negative consequences as a result of reporting. And nearly half of Rio Tinto's global workforce had experienced bullying.
Source: Elizabeth Broderick, Report into Workplace Culture at Rio Tinto (Everyday Respect), 2022
Add EWC as your external complaints and whistleblowing channel with our contact details. See our FAQ for suggested policy wording.
Select the tier that suits your organisation and complete your registration online.
You'll receive an email with onboarding instructions, including a link to a short form for your key contacts and a copy of your policies. Once completed, we'll be ready to receive and triage calls within 24 hours.
Updated your policies and website? You're ready to get started.
Choose Your Plan & Register →All prices in AUD and exclude GST. International phone numbers, including New Zealand, are an optional paid add-on, quoted on request.
| Plan detail | Protect | Assure | Govern |
|---|---|---|---|
| Monthly price | $100 | $175 | $250 |
| Annual price | $1,080 | $1,890 | $2,700 |
| Setup fee | $500 | $750 | $1,000 |
| Reports included per year | 1 | 3 | 5 |
| Organisation size | Under 100 staff | 100 to 499 staff | 500+ staff |
Every plan includes online reporting 24/7, phone 9am to 5pm AEST business days, an independent trauma informed response, anonymous and confidential reporting and an electronic QR code. Every plan covers conduct matters, gender-based violence, psychosocial hazards and whistleblowing.
Many providers hide their pricing. Emverio's Protect plan is $1,080 a year plus GST, answered by experienced practitioners.
We receive and triage everything your people bring to us, and we notify you either way. Where a matter is not serious, we refer the reporter back to your internal processes, provide resources, and let you know by email. That is not charged and does not count towards your allowance. Only serious matters become formal reports, and those are what count. A matter is serious where the allegations, if substantiated, may amount to a breach of your workplace obligations, a psychosocial hazard, gender-based violence, or a whistleblower disclosure.
We will let you know as you approach your limit and set out your options. You can pay per report at $225 + GST each, or purchase a bundle at a lower rate per report. Bundles are 5 reports for $1,050 + GST or 10 reports for $1,950 + GST, valid for 12 months and available to members only. We always discuss it with you before any invoice is raised. We receive and triage every matter regardless of your report balance or account status, and we will never decline, delay or withhold a report from your workforce because of cost.
No. Your included allowance resets each year on your subscription anniversary and does not roll over. Any unused reports at the end of the period expire.
Calls and meetings are handled in English. If a reporter needs an interpreter, or a document needs translation, we will quote the additional cost first and only arrange it once you approve the quote.
Emverio will receive the reports with a trauma informed approach. Serious matters are escalated immediately to your nominated contacts. Investigations are available on request as a separate engagement.
EWC provides receipt, triage, and escalation. Where a matter requires formal investigation, we can arrange this as a separate engagement. We know what serious looks like, and we'll tell you when you need it.
We'll provide you with template policy wording that you can drop straight into your Code of Conduct, Whistleblower Policy, or Workplace Behaviour Policy. It covers the basics: that Emverio is an authorised independent recipient, how employees can contact us, and that reports are confidential unless consent is given. You'll also receive an electronic QR code to share with your team.
ASIC, Fair Work Commission, and Safe Work Australia all offer free template policies and other useful resources to help you meet your compliance obligations.
External Reporting Channel
[Organisation name] has partnered with Emverio Workplace Complaints (EWC), an independent external reporting service, to provide employees with a safe and confidential way to raise concerns about workplace conduct.
Emverio is an authorised eligible recipient under the Corporations Act 2001 and an independent third party for the purposes of this policy. You may report concerns about bullying, harassment, discrimination, misconduct, psychosocial hazards, or whistleblowing matters directly to Emverio without first raising them internally.
Contact details:
1300 454 574 (Australia)
0800 682 001 (New Zealand)
International phone numbers are available on request.
Email: complain@workplacecomplaints.com
Online: workplacecomplaints.com/report-your-concern
Confidentiality and consent:
Emverio will receive your report using a trauma informed approach. No information will be shared with [Organisation name] without your consent, unless required by law or to prevent serious harm. You may choose to remain anonymous.
Best practice: We recommend making our contact details public-facing on your website. This helps you meet your whistleblower obligations and reflects best industry practice, as reports can be made by consultants, family members, and others who may not work at your organisation or have easy access to your policies.
No. EWC is an addition to your existing processes, not an alternative. Most concerns resolve internally. We're here for the ones that don't, and for the people who need an independent pathway to feel safe enough to speak up. Where a concern is already being managed internally, we'll reinforce that message, giving employees confidence the system works.
You can cancel your subscription at any time. There are no lock-in contracts and no cancellation fees. Simply email us at info@complaints.emverio.com and we will process your cancellation. Your service will remain active until the end of your current billing period.